Terms and Conditions

HOURS OF OPERATION:

MONDAY - FRIDAY | 9AM - 9PM • NO HOLIDAYS OR WEEKENDS

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE

LAST UPDATED SEPTEMBER 29, 2021

The following Terms and Conditions of Service apply to all products and services provided by Theangelbelow.com

All work is carried out by Theangelbelow.com on the understanding that the client has agreed to Theangelbelow.com's terms and conditions.

PAYMENTS: For projects $300 and under, payment in full is required before work will begin. For projects over $400, a non-refundable payment of at least 50% is required before any work will begin. Projects remain in the property of [The Designer] until final payment has been made by [client].

If [client] does not submit final payment within 14 business days of project completion, an additional fee will be added. If [client] does not submit final payment within 30 days of project completion, project is subject to be terminated.

REFUNDS & CANCELLATION: ALL SALES ARE FINAL.

TheAngelBelow, LLC does not provide refunds, under any circumstances.

If for any reason you, [client] decides to cancel a project, no refund will be provided.

Cancelling is solely up to the [client] but we do not provide refunds unless agreed upon.

Wether [client] has paid a partial payment or full amount, no refund will be provided.

TURNAROUND TIME: TheAngelBelow, LLC works diligently to deliver projects promptly. However, turnaround times could be extended due to unforeseen circumstances— including but not limited to high order volume, personal emergencies, health problems and etc. 

Turnaround Time does not begin until [designer] has been provided with the required information.

PROOFS AND REVISIONS: TheAngelBelow, LLC provides [client] with design proofs/drafts. Drafts are not to be used. They are for approval purposes only. TheAngelBelow, LLC has a three revision limit. After three revisions, an additional fee of $10 - $25 could be incurred.

CLIENT COMMUNICATION: TheAngelBelow, LLC communicates via email only. Under certain circumstances, we will communicate via SMS. We will respond to all emails/messages within 2 business days.

AFTER PURCHASING A BRANDING PACKAGE OR WEBSITE DESIGN, [client] will receive a form to better assist [designer] within 48 - 72 hours after purchase. The form must be sent back IN COMPLETION with the required electronic signature to ensure terms and conditions and additional policies are agreed to. 

If we do not receive any information within 5 business days, [client] is given a deadline of 14 additional days to send in their information. A $75 restart fee is required. If information is not received within 30 days, [client] is now considered in breach of our Ghost Policy. Order is now subject to cancellation and no refunds will be provided.

FINAL FILES: Final Files are sent in JPEG and/or PNG.

We provide PDF files under special circumstances or per request.

Photoshop PSD files can be requested— an additional fee may be required.

We do not provide AI files at this moment.