TERMS AND CONDITIONS
HOURS OF OPERATION
MONDAY - FRIDAY | 10AM - 8PM
NO HOLIDAYS OR WEEKENDS
ACCEPTANCE OF TERMS AND CONDITIONS
Client agrees to receive services which have been specified by them and provided by TheAngelBelow.com. We are under the impression client has read and agreed to terms and conditions when payment is submitted.
Services under $300 require the entire payment to begin service. We now offer Sezzle, a payment platform offering interest-free installment plans if you are unable to pay in total.
Services over $300 are eligible for partial payment plans, 50% up front and 50% when projects are completed. Projects will remain in the property of the designer until full payment is received.
If you fail to submit your payment within 20 days after your service has been completed, an additional fee will be added. Failure to submit payment within 30 days after your service has been completed will result in termination of contract. Client will be required to pay full price before receiving services again.
Cash-app or Zelle is accepted under special circumstances.
REFUNDS, EXCHANGES AND CANCEL FEES
Refunds aren't provided under any circumstances unless client and designer have agreed by contract. If for any reason client decides to cancel their order, we are not responsible and not inclined to issue a refund. A refund is not provided due to the loss of business. Any work or designs that remains is going to remain in the ownership of the designer without entire payment. Failure to comply could result in legal action. By submitting your payment, we are under the impression terms and conditions have been read and agreed upon. If you are unsatisfied with your service, we do offer revisions and we will do our best to satisfy you.
TheAngelBelow Llc. works diligently to deliver services/projects on time. When order volume is high, additional time may be required to complete the project. As a designer, it's TheAngelBelow Llc's job to ensure the design has been completed properly and correctly, so for that reason we must take the proper amount of time on your project. Sometimes, additional days may be needed to complete projects and client will be notified. It is clients' responsibility to read the descriptions of their desired service. The description has an estimated time-frame it could take. Please note that turnaround time does not begin until client has provided designer with the required documents.
REVISIONS + DESIGNING + DESIGN FILES
Design proofs are sent before a final decision is made. Proofs have strict revision policies which is in the description of each service. Proofs are not to be used as these designs belong to the designer. It is the client's responsibility to ensure information and spelling is correct within their proof. If proof is finalized, an additional fee is required to change.
When explaining your design vision, we require a very thorough description. If you don't have a vision, we strongly advise you to brainstorm your ideas before placing your order. TheAngelBelow Llc. is incapable of meeting a vision if client doesn't have one. Although, we do not freestyle, designers' expertise is available but a day and time must be scheduled.
Files are sent in JPEG and PNG. We do provide PDF and .PSD files upon request. We don't provide .AI files as of now. If you request additional files more than 2 days after receiving your initial files, turnaround is 1-3 business days. If you request additional files more than 30 days later, a fee is required. Once files are sent via email, client now has complete ownership of their files and brand name. Trademarks and copyrights are up to the client.
A 10PT-12PT link is going to be placed on client's website crediting designer. If for any reason, the credit is removed, project must be removed/changed or legal action could take place.
Client gives The designer, TheAngelBelow.com to use their design for portfolio, branding and marketing purposes. If client does not compensate designer completely, client agrees that any remaining work/projects remain in the possession of the designer and does not belong to the client under any circumstances. This prevents any use of any service client created for you. Failure to comply with this term will result into legal action.
If client fails to make a payment by a required/agreed-upon deadline, this could result in legal action, termination of terms or withheld work/projects by the designer.
If for any reason a client decides to file a dispute, legal action will be taken. We do not grant disputes. There is a strict no refund policy that client has agreed to by purchasing from Theangelbelow.com
All projects are created based on clients' descriptions and per clients' requests. All turnaround times/time frames will be stated before purchase.
This is solely up to the client to understand.
If for any reason, client decides not to wait and cancel/terminate the terms or client decides they do not like their design, no refunds will be issued. It is our due diligence to accommodate all clients.
Failure to adhere to this policy could result into legal action and blocked from making future purchases.