Terms and Conditions of Service
The Terms of Service apply to services provided by [TheAngelBelow Limited Liability Corporation].
By purchasing, [Client] has read and agreed to The Terms of Service.
Payments
Payments are processed through our website. We will not accept payments through third party providers unless there is a special circumstance.
Services are to be paid in their entirety. Particular services are eligible for a non-refundable deposit. If [The Client] has paid a deposit, the remaining payment has to be made within 7 business days of project completion. If [The Client] fails to submit the final payment, their project will result in immediate cancellation.
All sales are final.
Refunds
All sales are final.
If [The Client] is unsatisfied with our services, we are able to accommodate them by making the necessary revisions.
If [The Client] is experiencing buyers remorse (the sense of regret after having made a purchase), we are unable to accommodate them.
If [The Client] decides to cancel their services for any reason, we will not honor a refund.
Cancellation
TheAngelBelow has the right to refuse and/or cancel services at any given time.
Services could be cancelled for multiple reasons. In rare cases, if we do decide to cancel, [The Client] will be accommodated accordingly.
Communication + Ghost Policy
Communication is done through email only.
Our response time for emails ranges from 1 - 3 business days.
For particular services, [The Client] will receive a design form. Design forms must be completed within 1 - 3 business days or else your order will be moved to the end of the queue. Life happens, so please communicate with us if additional time is needed.
Services/projects that are ghosted for 30+ days requires restart fee ranging from 10% - 25% of service total.
Proofs + Revisions
[The Client] is provided with design proofs before final files. Our design proofs are not to be used, sold and/or replicated.
Each service has a revision limit which varies. After the revision limit has been exceeded, [The Client] will incur additional fees.
Be mindful that revisions are small modifications. If [The Client] would prefer a redesign, there will be a redesign fee.
Timeframe
The timeframe can range from 7 business days up to 21 business days for services.
Branding packages could take anywhere from 4 - 6 weeks.
We strive to deliver services promptly however, we are a sole proprietor which could result in timeframes being extended due to unforeseen circumstances; including but not limited to high order volume, personal emergencies, health problems, technical difficulties and more.
[The Client] must provide us with the necessary/required information needed to begin the service. We do not begin work until we have all information.
Final Files/Deliverables
We provide Jpeg, Pdf, Png and Svg files.
LAST UPDATED: DECEMBER 19, 2021
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE