TERMS AND CONDITIONS ARE SUBJECT TO CHANGE

LAST UPDATED: DECEMBER 19, 2021

The following Terms of Service apply to all products and services provided by Theangelbelow, LLC

All work is carried out by Theangelbelow, LLC  under  the understanding that the client has agreed to Theangelbelow's terms and conditions.

PAYMENTS

We do not accept deposits on orders under $600. Orders over $600 are eligible for non-refundable deposits of 50% due at the start of project and 50% due at completion.

If a non-refundable deposit is paid, final payment must be made within 14 days of project completion. After 7 days, a $200 late penalty is added. After 14 days, this results in immediate termination of the project unless all fees have been paid before close of business. ALL SALES FINAL.

REFUNDS

All Sales Are Final.

Theangelbelow, LLC does not provide refunds.

If for any reason, a client decides to cancel a project, no refunds are provided.

Cancelling a service is solely up to the client but we do not provide refunds.

If a client has paid a partial payment or full amount, no refund will be provided.

COMMUNICATION

Our communication services are via email only.

Under certain circumstances, we will communicate via SMS.

Please allow 1 - 3 business days for a response to emails and messages.

When purchasing certain services, clients will receive a form to assist designer with service completion. The form is sent within 1 - 3 business days after purchasing. The form has to be sent back in completion within 5 business days. If client does not send in required information, order results in immediate termination. All Sales Final.

TURNAROUND TIME

Theangelbelow, LLC works diligently to deliver projects promptly.

However, turnaround times could be extended due to unforeseen circumstances, including but not limited to high order volume (during sale times mostly), personal emergencies, health problems and more.

Turnaround Time does not begin until designer has been provided with the required information.

PROOFS & REVISIONS

Theangelbelow, LLC provides each client with design proofs. Our proof designs are not to be used. No zooming in, no blurring watermarks.

Proofs are for approval purposes only.

Theangelbelow, LLC has a 3 revision limit. After your limit has been reached, an additional fee of $10 - 25 could be incurred.

FINAL FILES

Final Files are sent in Jpeg, Png and/or Pdf.

We can provide Psd files per request.

We do not provide any other file type at this moment.