TERMS AND CONDITIONS
HOURS OF OPERATION
WE DO NOT WORK ON HOLIDAYS OR WEEKENDS.
ACCEPTANCE OF TERMS AND CONDITIONS
Client agrees to receive services which have been specified by them (client) provided/created by (sole proprietor)
Before ANY work begins, client is required to electronically sign our terms and conditions contract. In addition, client is agreeing to our terms and conditions when payment is submitted via for a service.
Services UNDER $300 require entire payment, no deposits under any circumstances. Services/projects OVER $300 are eligible for a deposit of 50% before services begin and the remaining balance when services/projects are completed. Projects will remain in the property of the designer until the remaining balance is paid in full. Failure to submit payment within 20 days after your services are completed will result in an additional fee incurred by the designer. Failure to submit payment within 30 days after your services are completed will result in termination of our agreement and client will be required to pay full price before receiving services again.
If your service is UNDER $300, entire payment is required before any designing begins. The countdown/turnaround doesn't begin until contract is signed and sent by client and payment is received and processed.
ALL PAYMENTS ARE PROCESSED THROUGH PAYPAL.
You are not required to have a PayPal account in order to place an order, only a credit/debit card.
WILL ALLOW CASH APP OR ZELLE UNDER CERTAIN CIRCUMSTANCES.
REFUNDS, EXCHANGES AND CANCEL FEES
By agreeing to TheAngelBelow's terms and conditions, clients MUST understand refunds aren't provided under ANY circumstances unless an agreement between the designer and client has been agreed upon by contract.
By purchasing, TheAngelBelow.com is under the impression you have read the terms and conditions so requesting for a refund would be VOID.
If for any reason, you are unsatisfied with your design, we offer a three (3) revision limit. Any additional revision will result in a $5 fee per revision due by client to designer before revision is made.
Turnaround Times are in the description of all services and is non-negotiable as that would go against TheAngelBelow.com's rules and regulations and interfere with the rotation of current clients.
If a client decides to cancel their order/services for any reason(s), a refund will not be provided due to the interference with business.
Any work or designs that is remaining will remain in the ownership of the designer without full payment. Failure to comply could result in legal action.
TheAngelBelow.com works diligently when delivering services/projects to clients on time. If under any circumstances we are behind, the client will be notified immediately. When order volume is high, additional time may be required to complete your project/design. As a designer, TheAngelBelow.com is required to take their time on each order and for that reason, an additional 1-3 days may be needed but the client will be notified. Please note: It is the clients' full responsibility to read the description of the service they are receiving. The description has an estimated time frame within which does not begin until client has provided designer with all required documents. Packages are taken one step at a time and could take anywhere from 1-4 months depending on the designer's order volume.
REVISIONS + DESIGNING
Proofs are sent to clients before a final decision is agreed upon. Proofs have a STRICT revision limit of three (3), any revisions afterwards result in additional fee of $5 per revision. Proofs are NOT to be used as these designs still belong to the designer, TheAngelBelow.com. It is solely up to the client to ensure all spelling is correct and there aren't any errors within your proof.
When explaining your design/vision, we require a thorough description. If you don't have a vision, it is strongly advised you brainstorm your design before purchase. As a designer, TheAngelBelow.com is incapable of meeting a clients' vision which it isn't there. Although, we do freestyle, we have different visions. Designer's expertise is available but a day and time must be scheduled that suites both client's and designer's schedule.
Files are sent in JPEG AND PNG. We do provide PDF and .PSD files upon request.
We do not provide .AI files as of now.
If you request additional files days prior to receiving your initial files, turnaround is between 1-3 days. Once files are sent via email, client now has complete ownership of their files + brand names. Trademarks, copyrights and etc are solely up to the client.
A 10PT-12PT link is going to be placed on client's website crediting designer. If for any reason, the credit is removed, project must be removed/changed or legal action could take place.
Client gives The designer, TheAngelBelow.com to use their design for portfolio, branding and marketing purposes. If client does not compensate designer completely, client agrees that any remaining work/projects remain in the possession of the designer and does not belong to the client under any circumstances. This prevents any use of any service client created for you. Failure to comply with this term will result into legal action.
If client fails to make a payment by a required/agreed-upon deadline, this could result in legal action, termination of terms or withheld work/projects by the designer.
If for any reason a client decides to file a dispute, legal action will be taken. We do not grant disputes. There is a strict no refund policy that client has agreed to by purchasing from Theangelbelow.com
All projects are created based on clients' descriptions and per clients' requests. All turnaround times/time frames will be stated before purchase.
This is solely up to the client to understand.
If for any reason, client decides not to wait and cancel/terminate the terms or client decides they do not like their design, no refunds will be issued. It is our due diligence to accommodate all clients.
Failure to adhere to this policy could result into legal action and blocked from making future purchases.