Terms and Conditions
HOURS OF OPERATION
MONDAY - FRIDAY | 10AM - 8PM
NO HOLIDAYS OR WEEKENDS
ACCEPTANCE OF TERMS AND CONDITIONS
Once payment has been submitted, we are under the impress client has read and agrees to terms and conditions.
For services under $500, entire payment is required to begin service.
Services over $500 are eligible for a partial payment pf 50% before work begins and the remaining 50% when projects are completed. Projects will remain in the property of the designer until full payment is received.
Failure to submit payment within 14 days after your service has been completed will result in an additional fee of $100 being added. Failure to submit payment within 28 days after your service has been completed will result in termination of contract. Client will be required to pay full price before receiving services again.
REFUNDS, EXCHANGES AND CANCEL FEES
ALL SALES ARE FINAL
We will not grant a refund under any circumstances. If a client decides he/she would like to cancel their services for any reason, they will not be granted a refund. Any payment that has been submitted wether a deposit or full amount, the payment is final sale.
Any project or designs will remain in the ownership of the designer without full payment. Failure to comply with terms and conditions could result into legal action.
We, TheAngelBelow LLC works extremely diligent to deliver projects on time. Sometimes, we encounter high order volume (during sales, especially), so additional time may be required to complete a project/service. It is clients' responsibility to read over the descriptions of their desired service, as the description has the turnaround time along with more important information client must know.
Please note that turnaround time does not begin until client has provided designer with the required documents.
For A La Carte' services turnaround time is between 7-14 business days.
Packages and Web Designs turnaround times are between 4-6 business weeks.
REVISIONS + DESIGNING + DESIGN FILES
Design proofs are sent before a final decision is made. Proofs have a strict revision policy which are in the description of each service. They can not be used as these designs belong to the designer and are for viewing purposes only. It is the clients' responsibility to ensure information and spelling is correct within their proof before finalization. If finalized, an additional fee is required to change. Please be mindful revisions take anywhere between 1-3 business days depending on designer's workload.
When client is explaining their vision, we require a thorough description. We strongly recommend brainstorming your ideas before placing your order. TheAngelBelow LLC is incapable of meeting a vision if client does not have one. We do not freestyle under any circumstances to avoid prolonged turnaround times and confusion.
Final Files are sent in JPEG and PNG. We do not provide PDF files unless they are files required for printing or upon request. PSD Files can be requested for an additional fee. We DO NOT provide AI files. If you request additional files more than 2 days after receiving your initial files, the turnaround time is 1-3 business days. If you request additional files more than 30 days later, a fee is required. Once final files are sent, client now has complete ownership of their files. LLCS, Trademarking and Copyrights are strictly up to the client.
WEBSITE AND PACKAGE FORMS
ALL FORMS MUST BE COMPLETED IN FULL
Clients' receive a form for Branding packages and Website designs within 24-48 hours after their purchase. The form is composed of a variety of questions to assist your designer complete your project. When sending your form back, it is required to have an electronic signature, placed in a WORD DOCUMENT and answered IN FULL. The turnaround time for your project does not start until your form is sent back completed. If you send your form back three weeks later then, that is when the turnaround begins. If you do not have your information together, do not purchase. We prefer having your form sent back within 24-72 hours after receiving it.
A 10PT-12PT link is going to be placed on client's website crediting designer. If for any reason, the credit is removed, project must be removed/changed or legal action could take place.
Client gives The designer, TheAngelBelow.com to use their design for portfolio, branding and marketing purposes. If client does not compensate designer completely, client agrees that any remaining work/projects remain in the possession of the designer and does not belong to the client under any circumstances. This prevents any use of any service client created for you. Failure to comply with this term will result into legal action.
If client fails to make a payment by a required/agreed-upon deadline, this could result in legal action, termination of terms or withheld work/projects by the designer.
If for any reason a client decides to file a dispute, legal action will be taken. We do not grant disputes. There is a strict no refund policy that client has agreed to by purchasing from Theangelbelow.com
All projects are created based on clients' descriptions and per clients' requests. All turnaround times/time frames will be stated before purchase.
This is solely up to the client to understand.
If for any reason, client decides not to wait and cancel/terminate the terms or client decides they do not like their design, no refunds will be issued. It is our due diligence to accommodate all clients.
Failure to adhere to this policy could result into legal action and blocked from making future purchases.