Terms and Conditions of Service

The Terms of Service apply to services provided by [TheAngelBelow Limited Liability Corporation].

By purchasing, [Client] has read and agreed to The Terms of Service. 

Payments

Payments are processed through our website. We will not accept payments through third party providers unless there is a special circumstance.

Services are to be paid in their entirety. Particular services are eligible for a non-refundable deposit. If [The Client] has paid a deposit, the remaining payment has to be made within 7 business days of project completion. If [The Client] fails to submit the final payment, their project will result in immediate cancellation.

 

All sales are final.

Refunds

All sales are final.

If [The Client] is unsatisfied with our services, we are able to accommodate them by making the necessary revisions.

If [The Client] is experiencing buyers remorse (the sense of regret after having made a purchase), we are unable to accommodate them.

 

​If [The Client] decides to cancel their services for any reason, we will not honor a refund.

Cancellation

TheAngelBelow has the right to refuse and/or cancel services at any given time.

Services could be cancelled for multiple reasons. In rare cases, if we do decide to cancel, [The Client] will be accommodated accordingly.

Communication + Ghost Policy

Communication is done through email only.

Our response time for emails ranges from 1 - 3 business days.

For particular services, [The Client] will receive a design form. Design forms must be completed within 1 - 3 business days or else your order will be moved to the end of the queue. Life happens, so please communicate with us if additional time is needed.

Services/projects that are ghosted for 30+ days requires restart fee ranging from 10% - 25% of service total.

Proofs + Revisions

[The Client] is provided with design proofs before final files. Our design proofs are not to be used, sold and/or replicated.

Each service has a revision limit which varies. After the revision limit has been exceeded, [The Client] will incur additional fees.

Be mindful that revisions are small modifications. If [The Client] would prefer a redesign, there will be a redesign fee.

Timeframe

The timeframe can range from 7 business days up to 21 business days for services.

Branding packages could take anywhere from 4 - 6 weeks.

We strive to deliver services promptly however, we are a sole proprietor which could result in timeframes being extended due to unforeseen circumstances; including but not limited to high order volume, personal emergencies, health problems, technical difficulties and more.

[The Client] must provide us with the necessary/required information needed to begin the service. We do not begin work until we have all information.

Final Files/Deliverables

We provide Jpeg, Pdf, Png and Svg files.

LAST UPDATED: DECEMBER 19, 2021

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE